The Banff Management Course Benefits Course Content Course Schedule Accommodation Course Fee Faculty Douglas Difference

Maximizing Leadership Impact

with Emotional Intelligence

Emotional intelligence (EQ) core competencies are at the heart of successful leadership. Emotions impact your team’s decisions, behavior and performance. An effective leader must have strong interpersonal skills and impactful relationships if their organizations are also to be highly effective.  A strong foundation of emotional intelligence helps leaders assess their own behavior and their workplace culture through an emotional intelligence lens and provides strategies to ensure that the emotional intelligence and well-being of employees and team members are suitably protected.

Build your capacity for self-reflection Examine your leadership habits and disciplines The critical new roles of a leader in the 21st century: visionary, architect, coach and catalyst The five critical traits of a good leader Compelling team motivation: how to prompt others who have different strengths and behavioral styles. Recognize your preferred leadership style and appreciate how to adapt and modify your behavior in order to lead effectively Demonstrate a heightened awareness of the needs, capabilities and expectations of followers Acquire insights into your personal behavioral style; by coming face to face with your strengths and weaknesses

Understand the four basic types - Commander, Dreamer, Thinker and Supporter - and how to deal successfully with each Behavioral-based peer conflicts: How to defuse them before they affect the entire team Recognize the major behavioral patterns that exist in your organizations Strategic Diplomacy: What it is and how it can help you to handle office politics, difficult people and interpersonal conflict Use the behavioral styles model to strengthen and enrich your relationships Reduce unproductive work by matching assignments to team members Maximize a team’s diversity to reach more useful and insightful results

Managing Conflict, Stress and
Negative Emotions in the Workplace

The Effective Supervisor and Office Managers Course will improve your understanding of how human behavior can affect the functioning of an organization. Unquestionably the pressure of doing more with fewer resources and tighter timelines will only intensify over the next decade. At this important session, you will recognize the sources, symptoms and effects of stress and develop strategies for successfully preventing, reducing and managing distress. You will reduce relationship stress by learning how to cope more effectively with the most challenging people in your life. This module will also arm you with the skills needed to maintain emotional control at work and to better deal with the negative emotions of others.

Recognize your stress symptoms and create strategies to reduce them Gain an understanding of what causes your stress Identify the role and impact of change on stress Learn to turn stress into personal energy How to recognize and deal with "Type A"  Role-Stress: Understanding the personal/professional dichotomy Three life-enriching ways to reduce stress and its effects Examining your conflict management style Unfounded attitudes, opinions, and irrational beliefs that increase stress Five common manifestations of low self-esteem

Why successful and capable administrative professionals struggle with low self-esteem Grow in the conviction that you are competent and worthy of happiness Develop new techniques for building self-esteem and accepting your own self-worth Losing your fear of Kineahora What we can learn from Adams, Monroe, Prinze and Prior Ten proven ways to enhance self-esteem Relaxation and meditation techniques that really work Tips and techniques for managing "in the moment" stress Autogenic exercises you can use anywhere How to evoke the relaxation response

Strategic Influence and

Interpersonal Power

Strategic influence is a concept that first connoted military and geopolitical strategy. It spoke to a nation’s ability to affect the policy decisions of other states essentially through control of information. In the business community, it has come to describe an individual, department or organization's ability to influence others' decisions. Strategic influence is interpersonal power, and as Ken Blanchard noted, “The key to successful leadership today is influence, not authority.”

With the flattening of power structures, the most effective way to persuade others is to secure their trust and influence their attitudes and actions in a constructive “win-win” mindset. Mastering the art of influence and persuasion are essential skills for anyone pursuing a leadership role.

In this program, you will learn the use of persuasive strategies and influence techniques skills under a variety of situations and with individuals displaying disparate leadership and behavioral styles.

Learn new strategies and frameworks to get the results you desire Prepare more efficiently for conducting crucial influencing conversations to expect the unexpected with confidence Create win/win outcomes with others Increase influence based on the latest principles and best practices Communicate effectively with ALL personality types Identifying the key motivational needs that drive behavior and influence performance Identify ways to determine the motivational profiles of others Neutralize inappropriate influence attempts. Building a strong power base and using influence wisely Influence strategies: the three Rs The pros and cons of each strategy Understand the role behavioral patterns play in influencing others Analyze your personal Behavioral Styles Profile Adapt your behavioral style to the person you are dealing with

Recognize the major behavioral patterns that exist in organizations Learn influence strategies for turning resistance into agreement Develop relationship strategies that lead to recognition and advancement Adapt your individual style to those with differing styles Cope and influence negative people, excuse-makers and blamers Cope and positively influence Super-Agreeables who tell you what they think you want to hear Deal with snipers and those who use innuendo and under-the-breath remarks to hurt Diffuse volatile situations while influencing others Get greater results from hard-to-handle staff Acquire new tips for stopping the "Tough Guy" cold First, understand the person you are hoping to influence Apply influence and persuasion techniques that promote win-win outcomes

Time-Style and Strategic Execution:

Enhancing Your Personal Effectiveness

When we manage our time properly, we become more productive at work, resulting in a better work-life balance and more chances for promotion. We are less vulnerable to stress, meaning we’re happier, healthier and less likely to suffer from burnout. We have a greater awareness of the time we spend on unproductive activities, and we can devote more time to meaningful work that connects with a larger purpose.

As a supervisor or office manager, you are being pulled in a million different directions by several important constituencies. You may have to answer to directors, employees, investors, customers, partners, or other stakeholders, and perhaps even politicians and the media. The job can be exhausting; when are you supposed to have the time to think about your organization's future when you're in meetings all day? When are you supposed to sleep?

You're judged by your ability to manage projects, priorities and deadlines daily. At this essential session, you will develop the understanding, skills, and confidence to implement your personal and organizational strategies. You will discover how to identify and deal effectively with the urgent task, the unimportant task and other people's priorities; specifically, you will learn to:

Learn new strategies and frameworks to get the results you desire Where you need to take action Plot the day's work: Determining what's urgent, what's not, and what can wait Develop personal planning techniques that minimize "fire-fighting." Recognize and manage your tendency toward perfectionism Focus your efforts on what is most important based on your role and responsibilities Recognize the Myth of Multitasking Avoid the trap of using urgency as the tie-breaker between competing priorities Learn best practices for effectively prioritizing your time and activities Never say, "I don't have time" again

Nixon vs. Kennedy: what they taught us about the Pareto Principle Perform better when juggling people, paper, and priorities Preserving your "Prime Time" Reverse the Manana Mentality Identify five new ways to handle interruptions effectively TIME-STYLE: The key to increased personal effectiveness Avoid the manipulative time tactics of others The one essential question you should answer before ever having a meeting Conducting effective meetings: a short guide for meeting managers and meeting participants The five Ps of effective meetings Ten essential steps to more successful meetings

Memory for Management

 

To master your memory is to invite success in business, in education and in your relationships. A
trained memory is an absolute necessity in today's competitive work environment. In your business or professional life, as well as in your social life, the ability to remember names and faces, appointments, numerical data, what you read, and to deliver an impromptu talk is of immeasurable importance. Past participants have said that learning to deliver speeches and presentations without the need for notes was worth the cost of this course. At this remarkable session, Dr. Douglas, who has developed his memory to a remarkable degree, will teach you will...

Make a more powerful impression at meetings and presentations Become a confident, masterful public speaker Conduct better interviews without notes Make impactful and engaging oral presentations. Develop memory techniques that minimize "stage fright." Apply the proven 7-step system for remembering names and faces

Remember numbers without time-consuming repetition Develop laser-like focus and concentration Razor-sharpen your business edge: Remembering prices, financial data, stock quotes, etc. Utilize the "Memory Matrix" for spatial association Enhance your image as a leader Ten essential steps to more successful meetings

Critical Thinking and Decision-Making

 

What is critical thinking? Diane Halpern, an award-winning professor of psychology at Claremont McKenna College, offers this definition of critical thinking is:

"Critical thinking is the use of those cognitive skills or strategies that increase the probability of a desirable outcome. It is used to describe thinking that is purposeful, reasoned, and goal-directed - the kind of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions ... it's the thinking that makes desirable outcomes more likely."

By taking responsibility for your own critical thinking processes, you are taking action to analyze and improve your approach to decision-making and problem-solving, and by so doing, you put yourself - and your organization in a much stronger position to lead and succeed. There is an increased recognition that the old ways of doing business are not coming back. While some traditional leadership strategies and skills will continue to be effective, leaders in this brave new world will need to lead differently - and they will have to think differently. This means that the skills that made leaders successful in the past will not necessarily ensure success in the future. In fact, a number of recent studies have identified critical thinking and decision-making as two of the top three essential requirements for successful leadership in the 21st century.

Yet there is evidence that many senior and emerging leaders lack this quality. Thinking drives behavior; and bevavior drives results, so enterprises that want to change the results - and, for that matter, the organization itself - can only achieve the highest leverage by improving the critical thinking skills of its leaders and managers throughout their organization.

Develop critical thinking skills, sharpening your intuition in the face of risk and uncertainty Learn ways to discover, manage, mitigate and avoid decision-making traps Evaluate ideas and adjust assumptions Solve problems based on credible evidence Become a more strategic leader and decision-maker by understanding the long-term impact your decisions can have on your organization Strengthen your ability to make sound decisions in the most difficult moments Defining critical thinking, reasoning, and logic Distinguish between automatic thinking and manual thinking How to think clearly, identify fallacies and construct effective arguments Immunize yourself against the influence of bad arguments, propaganda and

Why improving your critical thinking skills is so vitally important Developing intellectual self-defence Explore key concepts in logical and critical thinking Developing an understanding of the 'Elements of Thought' and identifying how these parts work together in reasoning How to think clearly, identify fallacies and construct compelling arguments Develop best practices for presenting your arguments to others to secure buy-in  psychological manipulation Skills for becoming a more penetrating thinker - so as to rationally persuade others Learning how to recognize and defeat a host of logical fallacies, including The 'Tu Quoque,' 'Straw Man,’ 'False Dilemma,’ 'Poisoning the Well,’ 'Post Hoc Ergo Propter Hoc,' ‘Confirmation bias,’ 'Equivocation fallacy,' 'Appeal to Authority,' 'Appeal to False Authority,' 'Argumentum ad ignorantiam,' 'Red Herring,' and ' Begging the Question.'

At the Supervisor and Office Managers Course, you will gain valuable new insights into dealing more effectively with subordinates, colleagues, bosses and clients -- even when they are at their worst!

"This course is a must for any manager who has to survive in an environment of change. The techniques learned will be of immediate benefit and contribute to my long-term personal and professional goals."

                                                                                                             - F.K. Fitzsimmons