To be a highly effective administrative professional today you must be a a strategist, a communicator, a coach, a mediator, a diplomat and a politician! To experience sustained and lasting success you must continuously improve and renew your capabilities, You must know how to engage, collaborate with, and lead others. In this important modual you will learn how to resolve team conflicts using emotional intel- ligent approaches to get more from your team by adapting your unique style to every situation. You will learn how to motivate every member of your team - even when they don’t share your values. You will discover how to conduct effective interviews using positive and corrective communication to turn problem juniors around. Whether you’re new to super- vision or working to enhance your effectiveness as a member of the management team.
- Develop your leadership style to gain commitment from others
- Build your repertoire of management skills and core competencies
- Understand and support the goals and objectives of your boss and organization
- Dealing with narcissistic behaviors in the workplace
- Understanding the difference between healthy self-esteem and destructive narcissism
- Develop your ability to resolve differences and maintain relationships at all levels
- Legends in their own minds - coping with grandiose managers
- Applying management skills to improve team performance
- Establishing communication channels that build trust
- Understanding and coping with control freaks
- Anticipate and resolve conflict situations
- Deal successfully with aggressive and bullying behaviors
- Going ballistic -- dealing with volatile people
- Recognize and deal with hostile-aggressive behaviors
- How to conduct a successful disciplinary interview
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- Interviewing when the goal is information
- Avoiding the greatest interview mistakes AP's make
- How to deal with interpersonal problems that can threaten team cohesiveness
- Dealing with the contrarian coworker
- What to do when employees bring their personal problems to the office
- Understanding and coping with compulsive behavior
- Establishing communication channels that build trust
- Peer conflicts: How to defuse them before they affect the entire work group
- Discover how to minimize interpersonal conflict and foster teamwork
- Bad attitude or strong opinion? How to know when someone crosses the line.
- Enabling behavioral style differences to work for you and not against you
- Four new methods for minimizing interpersonal conflict
- Develop strategies for improving team effectiveness
- Get greater results from hard to handle staff
- What really triggers difficult people to behave inappropriately
- Conflict management techniques for dealing with the entire range of difficult personalities
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